Refund and Cancellation Policy

Digital Products

Customers who purchase Papa Life audio lessons, digital courses, manuscripts, or digital bundles may request a full refund within 7 calendar days after the purchase date, subject to any non-waivable rights provided by applicable law.

If a digital product is not delivered, cannot be accessed, or is materially different from its description, please contact us promptly. We will make reasonable efforts to correct the issue or, where appropriate, provide a refund or other remedy required by the circumstances and applicable law.

After the seven-day period, digital-product purchases are generally nonrefundable. A refund or other remedy may nevertheless be available if the product is defective, was not delivered as described, or applicable law requires one.

Approved refunds will generally be issued to the original payment method, unless applicable law or the payment provider requires or permits another method.

Professional Consulting and AI Services

Customized consulting and AI services require a written estimate and agreement signed by the customer before payment is requested. The agreement will identify the services, scope, fees, deadlines, and any other applicable terms.

Unless the signed agreement states otherwise, payment terms are: 50% deposit after signing the agreement and before work begins; remaining 50% upon completion, before final delivery.

Cancellation before work begins: A customer may request cancellation before work begins. Any refund of a deposit will be determined under the signed agreement and may be reduced by specifically authorized, disclosed, and nonrefundable third-party expenses already incurred.

Cancellation after work begins: The customer is responsible for work performed and authorized expenses incurred through the effective cancellation date, as provided in the signed agreement. Any unearned portion of an advance payment will be refunded, subject to applicable law and the agreement.

Completed projects: After the agreed services have been completed in accordance with the signed scope, a refund is generally not available solely because the customer changes their mind. We will review any reported failure to provide services required by the signed agreement and provide any correction, refund, or other remedy required by the agreement or applicable law.

Defective or Nonconforming Services

If consulting or AI services are materially defective, incomplete, or do not conform to the signed agreement, please notify us promptly and describe the issue in reasonable detail. We will make reasonable efforts to investigate and, where appropriate, correct or complete the affected work.

If the issue cannot reasonably be corrected, we may provide an appropriate partial or full refund for the affected services, consistent with the signed agreement and applicable law. Nothing in this process limits any rights or remedies that cannot lawfully be waived.

Refunds Required by Law

Nothing in this policy excludes, limits, or waives any refund right, cancellation right, warranty, or other remedy that applicable law requires us to provide. If applicable law gives you a right to cancel or receive a refund, we will honor that right in accordance with the applicable legal requirements.

How to Request a Refund or Cancellation

Please follow these steps:

1. Send your request to the appropriate email address below using the email address associated with your purchase.
2. Include your order number, the date of purchase or agreement, and a brief description of the requested refund or cancellation. For consulting or AI services, identify the signed agreement and services involved.
3. Submit the request at least 30 days before the requested cancellation date, unless the signed agreement or applicable law provides a different period.
4. Cancellation becomes effective when we receive and acknowledge the request, or on the later effective date stated in the request, signed agreement, or applicable law. Work and authorized expenses incurred before that effective date remain subject to the applicable agreement and this policy.
5. We will acknowledge receipt within two business days and send written confirmation of the decision and effective cancellation date by email. Approved refunds will generally be initiated promptly, but the time required for funds to appear in your account depends on the payment provider and financial institution.

Clarification: The 30-day advance request relates to future-dated service cancellations when applicable. It does not delay or reduce the 7-day digital-product refund window, cancellation before work begins, or any rights required by law.

Papa Life: brian@papalifecoach.com

AI Boss Mobility Consulting: brian@bossmobility.net

This policy does not limit any rights or remedies provided by applicable law.